Last updated 20 March 2024

Introduction:

Cancellation Policy

• Cancellation Before Work Begins: If cancellation occurs before project commencement and no work has been initiated, clients may cancel with no penalty.
• Cancellation After Work Begins: Once work has begun, the terms of the Refund Policy apply. Cancellations must be communicated in writing to Marketome.

Delivery Policy

• Digital Products: Delivery of digital products and services will be made electronically via email or an online platform designated by Marketome.
• Physical Products: If any physical products are part of the service agreement (e.g., printed materials), delivery times will be communicated to the client, and shipping costs will be included in the project quote.

Refund Policy

• Pre-Design Selection: Full refunds are available provided no specific website design has been selected and work has not commenced.
• Post-Design Selection: Once a design is chosen, refunds are not available. This accounts for resources allocated towards the project.
• Project Discontinuation by Client: Should a project be discontinued by the client, they are responsible for 50% of the total project cost or the cost of work completed to date, whichever is higher.

Refund Eligibility and Scenarios:

• Initial Payment and Design Selection:

• Clients may be eligible for a full refund if no specific website design has been selected and no substantial work has commenced on the project.
• Once a design is chosen or substantial work has begun, the initial payment becomes non-refundable to cover the resources allocated to the project.

• Project Discontinuation by Client:

• If a client decides to discontinue the project after work has commenced but before completion:

• The client is obligated to pay 50% of the total project cost or the cost of the work completed to date, whichever is higher. This is to compensate for the resources and time invested in the project up to the point of discontinuation.

• This policy ensures that both parties are treated fairly, recognizing the value of the work completed and the resources dedicated by Marketome.

• Delayed Projects or Scope Changes:

• If there are delays in the project timeline due to client inaction or scope changes requested by the client:

• Marketome reserves the right to adjust project costs accordingly. Any increase in costs will be communicated and agreed upon before proceeding.

• This ensures transparency and fairness in accommodating changes that affect project delivery and resource allocation.

Process for Handling Refunds and Payments:

• To discuss discontinuing a project and settling payments, clients should contact Marketome’s support team directly at [email protected].
• Our team will review the project’s progress and calculate the necessary payments based on the policy outlined above.
• Clients will be provided with a detailed breakdown of work completed and the corresponding costs incurred, ensuring transparency in the final settlement.

Exceptions and Special Considerations:

• Marketome understands that every project is unique, and there may be exceptional circumstances. We are committed to working with our clients to find amicable solutions in such cases.
• Special considerations may be granted at the discretion of Marketome’s management, based on the specifics of the project and the circumstances surrounding the request for discontinuation or refund.

Contact Information: